Making an usual unpleasant process something that was fun
After shopping for a car online and more than a dozen daily follow up calls, emails and text messages, I finally made an appointment with JM Lexus. I showed up an hour late on purpose and was just terrified by the long stupid process of negotiating i thought I had in front of me. 3 hours later I found myself being happy, relaxed and smiling on my way home in my new beautiful 350 SLK, knowing that I just made a great deal. All this was only possible thanks to the most amazing, knowledgeable, friendly And HONEST sales rep that I ever met, Jerry Gruher. Thank you Jerry for an amazing experience and helping me getting my "dream car" without selling my first born ???????????????????? motivated and passionate employees like you are the foundation of an successful company and should be recognized accordingly. Regards Janet Weisse a truly happy customer!